Frequently Asked Questions (FAQS)
💳 Orders & Payments
Q: What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard and American Express), PayPal, Apple Pay and Klarna, so you can shop in whichever way suits you best.
Q: Can I amend or cancel my order?
If you’ve made a mistake or changed your mind, please contact us as soon as possible at info@gigiluxeboutique.co.uk.We can usually amend or cancel orders within 2 hours of purchase, providing your order hasn’t already been processed for dispatch.
📦 Shipping & Delivery
Q: How long does delivery take?
Orders are usually dispatched within 1–2 working days.Once your parcel has been dispatched, standard UK delivery typically takes 2–4 working days.You’ll receive tracking details by email as soon as your order is on its way.
Q: How much is delivery?
Standard UK delivery costs £3.99.We also offer FREE UK delivery on orders over £60.
Q: Do you ship internationally?
At the moment, we only deliver within the UK.We’re hoping to expand internationally in the future, so keep an eye on our social media for updates.
Q: How can I track my order?
As soon as your order has been dispatched, we’ll email your tracking details so you can follow your parcel every step of the way.
👗 Products & Sizing
Q: How do I know which size to order?
Our general size guide is:
- XS – UK 6
- S – UK 8
- M – UK 10
- L – UK 12
- XL – UK 14
Some styles may vary slightly depending on the fit.If you’re unsure which size to choose, please get in touch before ordering and we’ll happily help.
Q: Will sold out items come back?
Some of our best-selling styles are restocked, while others are limited edition and won’t return.If you love something, we recommend ordering before it’s gone.
🔄 Returns & Exchanges
We hope you absolutely love your Gigi Luxe Boutique order. 🤍
If you change your mind, you can request a return within 14 days of receiving your order.
Returned items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Free from makeup, perfume, deodorant or other marks
- With all original tags attached
- Returned in their original packaging where possible
Customers are responsible for the cost of returning unwanted items. We recommend using a tracked delivery service and keeping your proof of postage, as Gigi Luxe Boutique cannot be responsible for items lost in return transit.
Once your return has been received and inspected, your refund will be processed in accordance with our Returns & Refund Policy.
Please see our Returns & Refund Policy for full details.
Q: How do I return an item?
Please email info@gigiluxeboutique.co.uk with your order number and let us know which item(s) you would like to return.
We’ll provide you with the return instructions and return address.
Please do not send items back without contacting us first, as this may delay your refund.
Customers are responsible for the cost of return postage unless the item is faulty, damaged or not as described.
Q: Do you offer exchanges?
At this time, we don’t offer direct exchanges. If you’d like a different size or style, please return your original item for a refund and place a new order.
This allows us to process your return as quickly as possible and helps ensure the item you want is still available.
💖 Gigi Luxe Boutique
Q: Where are you based?
We’re a UK-based online boutique, carefully selecting timeless, elevated pieces designed to make you feel confident and effortlessly stylish.
Q: Will you be adding new arrivals?
Yes! We’re always searching for beautiful new pieces and regularly add fresh arrivals to the boutique.Follow us on Instagram and Facebook to be the first to see what’s new.
📧 Contact Us
Q: How can I get in touch?
We’re always happy to help.📧 info@gigiluxeboutique.co.uk
We aim to respond to all enquiries within 24–48 business hours, although we often reply much sooner.
Q: Do you work with influencers and content creators?
We’d love to hear from you! Please email info@gigiluxeboutique.co.uk with your social media links and a little about yourself. ✨
Still Need Help?
If you can’t find the answer you’re looking for, please get in touch. Our aim is to make shopping with Gigi Luxe Boutique as effortless and enjoyable as possible, and we’re always here if you need us.