Refund policy
RETURNS & REFUNDS POLICY
We hope you love your Gigi Luxe Boutique purchase. However, if you change your mind, we’re happy to accept eligible returns in accordance with your statutory consumer rights.
Returns
You have 14 days from the day you receive your order to notify us that you wish to cancel and return an item. Once you have notified us, you have a further 14 days to send the item back to us.
To request a return, please contact us at:
Please include your order number and details of the item(s) you wish to return.
Once your return request has been received, we’ll provide you with the return instructions and return address.
Please do not send items back without contacting us first.
Return postage
Customers are responsible for the cost of returning unwanted items.
We recommend using a tracked delivery service and keeping your proof of postage. Gigi Luxe Boutique cannot be responsible for items lost or damaged while being returned to us.
If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can advise you on the next steps.
Condition of returned items
Items should be returned in a condition suitable for resale.
They should be:
- Unworn and unused
- Unwashed
- Free from makeup, perfume, deodorant or other marks
- With all original tags attached
- In their original packaging where possible
Please take reasonable care when trying on garments. Customers are entitled to handle items as they would in a shop, but we may be able to make a deduction from a refund where an item has been handled beyond what is reasonably necessary and its value has been reduced as a result.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your item is faulty, damaged or you have received the wrong item, please contact us at info@gigiluxeboutique.co.uk as soon as possible, preferably with photographs of the issue.
We’ll assess the problem and work with you to resolve it.
Your statutory rights are not affected by this policy. Goods must be of satisfactory quality, fit for purpose and as described.
Non-returnable items
Certain items may not be eligible for return where an exception to the statutory cancellation right applies.
For example, this may include sealed items that cannot be returned for health or hygiene reasons once the seal has been broken.
Gift cards are non-refundable.
Please contact us if you’re unsure whether an item is eligible for return.
Sale items
Sale items are eligible for return in accordance with the same statutory cancellation rights as full-price items, provided they meet the applicable return conditions.
Exchanges
We don’t currently offer direct exchanges.
If you’d like a different size or style, the easiest option is to return your original item for a refund and place a new order.
Refunds
Once we receive your returned item, we’ll inspect it and confirm whether the return meets the applicable requirements.
If your return is approved, your refund will be issued to your original payment method.
For eligible cancellations, refunds will be made without undue delay and within 14 days of receiving the returned goods.
Your return postage cost is not refunded where you are returning an unwanted item and are responsible for the return postage.
Your refund may be reduced if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, and its value has consequently been diminished.
Once your refund has been processed, your bank or payment provider may take additional time to make the funds available in your account.
If you believe your refund is overdue, please contact us at:
Questions about your return?
If you have any questions about returning an item, please contact us at:
We aim to respond within 24–48 business hours, although we often reply much sooner.