Refund policy

Returns & Refund Policy

At Gigi Luxe Boutique, we take pride in curating high-quality, stylish pieces you'll love. If for any reason you're not completely satisfied with your purchase, we’re here to help — within the guidelines below.

Return Eligibility

We accept return requests within 7 days of the delivery date.

To be eligible for a return:

Items must be unused, unworn, and in the original packaging

Items must be free of makeup, stains, odors, or pet hair

You must provide a valid order number and proof of purchase

Items returned without prior authorization will not be accepted.

Items Not Eligible for Return

Please note that we do not accept returns on the following:

Sale, clearance, or final sale items

Lingerie, swimwear, bodysuits, or intimate apparel

Accessories (jewelry, handbags, etc.)

Gift cards

Items marked as non-returnable on the product page

How to Request a Return

  1. Email us at support@gigiluxeboutique.com within 7 days of receiving your order.

  2. Include your full name, order number, and reason for return.

  3. If approved, we will provide return instructions and a return address.

Note: We do not cover return shipping costs. We recommend using a trackable service, as we are not responsible for lost or delayed returns.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 10–15 business days.

Shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

Please contact us at support@gigiluxeboutique.com within 48 hours of delivery.

Include clear photos of the item and packaging for faster resolution.

We will gladly offer a replacement or refund, depending on the issue.

Order Cancellations

Orders can only be canceled within 1 hour of purchase. After that, we begin processing and cannot guarantee changes or cancellations.

Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please return your original item (if eligible) and place a new order.

Still Need Help?

We’re always happy to assist! Reach out at support@gigiluxeboutique.com and our team will respond within 24–48 business hours.